Frequently Asked Questions.

Data is stored in the Microsoft Azure UK datacentres.

There are restrictions on international transfers of personal data. We will NOT transfer personal data abroad.

Customers can choose to provide access to AscensionQ staff in the capacity of data processor or to help with the setup or to provide support. Access to the system is controlled by the organization admin and can be revoked or granted at any time through the self-service portal.

AscensionQ Ltd. is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

We never use any identifiable data in the system. We reserve the right to use anonymised data to perform analytics, trend analysis to improve our application and to generate invoices. All our use of anonymised/de-identified data is in line with our GDPR policy and follows strict ethical guidelines.

No, as an organisation you have unlimited user license, subject to fair usage policy.

Yes, the application needs constant internet connectivity to work.

Certain App(s) may require an Apple or Android Device with internet access and a minimum of 32GB of memory available. The minimum operating systems we support are iOS 10 and Android 5 and above. The application works on web browsers with Web Application Browser support of Chrome 60+, Safari 10+ or iOS Safari 10+, Edge 12+, Firefox ESR+, Internet Explorer 11, Opera. The App(s) may work on other Operating Systems but the Operating Systems specified above are the minimum Operating Systems we test on and guarantee that the App(s) will run for.

Yes, AscensionQ is available both on Android (Google Play store) and iOS (Apple App store) for participants.

The application is available on web, Android and iOS. You can choose any mode to login to the application. The APP is for information regarding the study that they will/may participate in.

Yes, of course. We can provide all the data in a CSV format, free of charge, on contract termination.

We will provide you with a copy of your data and on your request as data controller, under GDPR, delete all the data we hold for your organisation.


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