Our customer success starts right here.
Learn how our customers are using the AQ platform to better manage research and improve participant compliance.

The AscensionQ platform has helped my research staff set-up multiple studies faster and manage participant appointments more effectively. The software is easy to use and the team is always there to help us.

Fran Westwell

Lead Research Nurse
Research Development and Innovation
Royal Liverpool University Hospital

Working with the AscensionQ team has facilitated delivering research on a automated study platform. It provided us with a visit schedule system which was fast and easy to use. We were able to create the fields which would be relevant to our study, not just initial appointments but the whole visit schedule. It provided us with the options to add in the data we needed for our participants. The system enabled us to contact our participants directly from the platform, via text and email, to set reminder appointment texts in the time frame we wanted and to flag any missing visits.

Working directly with the team as we set up our first study was great – they listened to what we needed, added in new functions that we decided were needed after we had started, and even provided us with the ability to pull off reports and statistics, based on live or previous clinic data. We were able to indicate which participants had attended appointments, which rearranged, and which had DNA’ed.

This is a flexible system which works brilliantly with researchers, and at the same time would have the same facility to run a normal clinic setting. It would be great for NHS patient and researchers to use this, as well as private medical and non-NHS research use. As a researcher working across several NHS Trusts and Universities, I would recommend AQ to anyone undertaking research or needing a flexible enhanced system for managing clinics.

The AscensionQ system

  • allows users to quickly create visit schedules for the whole study at one time
  • to confirm and remind participants of their study bookings, via email and text
  • to monitor the clinic visit, being able to mark attendees as present, DNA etc
  • to provide the facility to run reports and provide statistics on live clinic data
  • run more than one study at a time, looking at either one study at a time or all studies in for that day

Becky Taylor

Clinical Research Practitioner/Senior Data Administrator
CRN North West Coast
NIHR Clinical
Research Network (CRN)

AscensionQ has made the booking of research trial participants straightforward and efficient for our busy clinic. The system has many helpful functions and is easy to use. The reminder setup and mobile app has improved appointment compliance across all of our studies.

Madi Farrar

Research Nurse
Respiratory Clinical Research Group
Accelerator Research Clinic (ARC)
Liverpool School of Tropical Medicine