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Customer case study NHS research · QMS

Royal Free London moves quality off paper and shared drives — to one system used by 300+ people

Across many departments, Royal Free London NHS Foundation Trust brought controlled documents, training and CAPA into one co-developed quality system — replacing paper and scattered shared drives, now adopted by more than 300 users.

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300+
users across the Trust on one quality system
Many
departments adopting AQ QMS
CAPA
quality events tracked to closure
AQ QMS and CAPA case study card for Royal Free London: a quality workflow running from document control to training assignment, CAPA tracking and audit-ready closure, with 300+ users on one quality system, competency-tracked training, one controlled source of truth and verified CAPA closure
What's inside

Four pages of detail you can share with your team

1

The starting point

Why controlled documents, SOPs and training on paper and shared drives stopped scaling across many departments — and the operational cost it carried.

2

The selection

What Royal Free needed from an NHS quality system, and how AQ was co-developed with the Trust to match it.

3

The adoption

How AQ QMS was rolled out comprehensively across many departments, to more than 300 users.

4

The assurance picture

The certification, validation, security and data-protection evidence prepared for IG and IT review.

One controlled quality system for documents, training and CAPA — adopted across many departments by more than 300 people.
Royal Free London NHS Foundation Trust · NHS acute & clinical research
Read the full story

One quality system, 300+ people

Why controlled documents, training and CAPA on paper and scattered shared drives stopped scaling across many departments, how AQ was co-developed with the Trust, and the assurance behind it.

Free · 5-page PDF · name, organisation & work email

Quality spread across shared drives?

Prove your SOPs, training and CAPAs are current — on any day

When documents, training records and CAPAs sit in separate places, no one can show the quality system is working when an inspector asks. We'll show you how Royal Free brought all three into one governed system.

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Written for first-in-human & Phase 1 sites

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Aligned to MHRA, FDA & EU Annex 11